Working with a variety of clients and topics requires not just a structure for working but also some softer skills. These include listening, problem solving, communication and negotiation skills. Barclays Bank have a wonderful range of resources that show how to develop these skills. In the realm of educational design these translate into online conferencing, webinars, lecture capture presentations and a variety of online learning and teaching materials. They form a web of scaffolding that provide context and support for clients as well as users and audience. They act as texture and give a research depth and validity to the production of work. They are essential in todays workforce and are sort after commodity.